According to a CROP survey carried out for the Ordre des conseillers en ressources humaines agréés, 79% of workers in Quebec often or occasionally witnessed a conflict in their workplace in the last year.
Some managers turn a blind eye to conflicts
The survey also indicates that 62% of employees believe their managers are inclined to resolve conflicts, compared to 38% who feel they tend to ignore them.
“It’s disturbing to note the increase of conflicts in the workplace and realize that so many managers still remain indifferent to them, especially since the situation has a direct impact on employee motivation. Executives would be well-advised to demonstrate leadership and create a positive work environment for their employees if they want their organizations to perform well,” pointed out Florent Francoeur, CHRP, Ordre president and CEO.
When management manages conflicts…
Whether or not management takes steps to manage conflicts has an impact on their incidence. In fact, only 32% of respondents reported that they had often witnessed conflicts when management took action to resolve them, versus 68% in cases where it took no action whatsoever.
Conflicts have a concrete impact on employees
Some 49% of workers indicated that certain conflicts had adversely affected their performance, compared to 70% in organizations where managers tend to do nothing.
“Conflicts are always a source of stress for employees. Whether they’re due to work conditions, poor resource planning or changes within the organization, the high incidence of conflict in our companies is unacceptable,”concluded Francoeur.
For the CROP-CRHA survey findings, click here (in French only)
About the Ordre
The Ordre des conseillers en resources humaines agréés is the primary reference organization in its field in Quebec. It has a membership of more than 10,000 professionals, candidates and students, including 5,600 CHRPs and 2,400 CIRCs. It is the only human resources organization devoted to the protection of the public authorized by the Professional Code to confer these professional designations. Active in all sectors, CHRPs and CIRCs contribute to the development and maintenance of a healthy working atmosphere and a safe, efficient organizational environment that respects the uniqueness of each and every employee. They also represent employers and employees in various areas of HR management, from labour relations, to staffing, training, occupational health and safety, organizational development and compensation